Application for visitors

For visitors

Information for event visitors—how to use the app, account management, refunds.

How to get your remaining credit back

  • You can request a refund within 14 days of the event ending unless otherwise stated for the event.
  • Refunding any remaining credit balance is to accounts in CZK and EUR. Just request it with a few clicks. You can return the balance on your chip using an online receipt to your bank account within 14 days of the end of the promotion.
  • The easiest way to return the rest of the credit is through your NFCtron Pass account. To take advantage of this option, you must first register and top up your credit at home.
  • The second fastest way is by scanning the printed QR code you received with the chip, then just fill in the bank link and the money will come into your account.
  • If you've accidentally lost your QR code ticket, we've created this help article for you

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