Need help?
How can I open my online receipt?
The online receipt is a web-based environment that shows you a summary of your spending and from where you can create a request for a refund of unused credit. Once you click the button, enter the code found on the information paper that can be issued to you at the top-up point.
Ticket check-in at the entrance
Have you used NFCtron Tickets? to purchase tickets? When entering the venue, just show the QR code, and the staff will activate a chip wristband for you. In addition, if you have topped-up the credit online directly with your ticket, it will automatically be added to your chip when checking in.
Topping up credit at a designated top-up point
A large number of top-up points, where you can top up your chip with cash or card, is available at each event. You can request **an information paper with a QR code** from the staff to access your online receipt.
The fastest payment experience
Keeping track of your payments is easy. To pay, simply tap the chip to the sales device.. If the payment goes well, the seller will show you a green screen with your remaining balance.
NFCtron app for your comfort
Download the NFCtron app to your mobile phone, load the activated chip and keep track of your spending even more easily! Thanks to the app, you can rate the orders you have made, turn on notifications about payments you have made and request the remaining credit back to your bank account after the event.
Moving safely around the area
Festival zones can be registered on a chipped wristband so that the organizers can keep track of visitors' movements around the area, in the campsite and even in the backstage. The same applies to the VIP zones, which you can only access if your ticket includes this feature.
Everything on one chip, no spare change
Returnable cups are a breeze with NFCtron. We allow a limited return policy so you don't have to worry about your cup being stolen at the event. We can limit the number of cups returned either per order or directly per visitor. So when returning a cup, it is not possible to return more cups than you bought at the event.
Free refund of any remaining credit to your bank account
And what if you don't spend it all? he credit refund is free of charge and unlimited for both CZK and EUR accounts within SEPA, just request it with a few clicks via the online receipt or the NFCtron mobile app. You can usually request a balance refund within 14 days after the event ends.
