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Application for visitors
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Welcome to our visitor help centre.
What can we help you with?
Homepage
I’m a visitor
FAQ
How to get your remaining credit back
Ticket printing
Different name on the ticket
Losing a printed QR code
Load more 3 hints
Tickets on invoice
How do I return an already purchased event ticket?
Where can I find my ticket
About NFCtron
Where is NFCtron available?
Where can I find NFCtron offices?
Can one chip be used for multiple events?
How do I change the language?
Using NFCtron Pass
How do I change the language?
My profile has been blocked
I’m failing to top up my credit
I can't log in to my profile
Load more 3 hints
I can't see my credit/ticket in Passport
Why register for the NFCtron Pass?
Do I need to register?
App and its features
Problems with the app
Leaving feedback
In-app notifications
I can't load my chip
Load more 3 hints
Where to find my order history
How to change the app language
How do I get the app?
Prices, payments, refunds
How to scan the QR code?
How do I check my credit balance
How to get your remaining credit back
The ticket price was higher than expected
Load more 5 hints
Tickets on invoice
Paying in a foreign currency
How to top up your credit
Online receipt and where can I find it
How do I return an already purchased event ticket?
Account and data
Technical problems with the app
How to delete an account
I've waited too long to top up my credit
My profile has been compromised
Load more 7 hints
Ticket printing
Different name on the ticket
Loss or damage to the chip
Buying credit for multiple people through one account
Purchase tickets for multiple people through one account
Identification at ticket handover
Losing a printed QR code
Questions about vendors
Can I enter a tip
Can I rate a retailer?
Split payment
I want to report an unknown payment
Load more 4 hints
Goods charged multiple times
Incorrectly charged goods at the seller
Badly issued order
How chip payment works
Write the receipt code