I’m a visitor

FAQ

• How to get your remaining credit back
• Ticket printing
• Different name on the ticket
• Losing a printed QR code

• Tickets on invoice
• How do I return an already purchased event ticket?
• Where can I find my ticket

About NFCtron

• Where is NFCtron available?
• Where can I find NFCtron offices?
• Can one chip be used for multiple events?
• How do I change the language?

Using NFCtron Pass

• How do I change the language?
• My profile has been blocked
• I’m failing to top up my credit
• I can't log in to my profile

• I can't see my credit/ticket in Passport
• Why register for the NFCtron Pass?
• Do I need to register?

App and its features

• Problems with the app
• Leaving feedback
• In-app notifications
• I can't load my chip

• Where to find my order history
• How to change the app language
• How do I get the app?

Prices, payments, refunds

• How to scan the QR code?
• How do I check my credit balance
• How to get your remaining credit back
• The ticket price was higher than expected

• Tickets on invoice
• Paying in a foreign currency
• How to top up your credit
• Online receipt and where can I find it
• How do I return an already purchased event ticket?

Account and data

• Technical problems with the app
• How to delete an account
• I've waited too long to top up my credit
• My profile has been compromised

• Ticket printing
• Different name on the ticket
• Loss or damage to the chip
• Buying credit for multiple people through one account
• Purchase tickets for multiple people through one account
• Identification at ticket handover
• Losing a printed QR code

Questions about vendors

• Can I enter a tip
• Can I rate a retailer?
• Split payment
• I want to report an unknown payment

• Goods charged multiple times
• Incorrectly charged goods at the seller
• Badly issued order
• How chip payment works