Application for visitors

I’m a visitor

How to get your remaining credit back, how to top up your credit easily and what to do when you can’t find the information slip with a QR code? We have the answers to your questions.

The ticket price was higher than expected

In case the amount to be paid does not match the amount, please check first if you have not selected another type of ticket. If so, you can simply request an exchange by contacting our support team at [email protected] Another common possibility for a higher price may be that you have chosen to top up your ticket in addition to purchasing a ticket. You can return any unused credit to your account using your online receipt.

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Please contact our support team on [email protected].