Application for visitors

I’m a visitor

How to get your remaining credit back, how to top up your credit easily and what to do when you can’t find the information slip with a QR code? We have the answers to your questions.

I’m failing to top up my credit

Trying to top up your credit through NFCtron Pass, but it just won’t show up? The most common reasons are a poorly working payment method, maybe just a couple-seconds long internet outage right in the moment you wanted to transfer the money, payment card limits, a too long delay while paying or an incorrect transfer code. Please try it again and if the transfer keeps failing, please e-mail us at [email protected].

You can also top up your credit at the event’s venue. That’s what the top-up points are there for, and you can pay there both in cash and with a card. Just pointing this out for the case it works better for you.
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Please contact our support team on [email protected].